1. DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, "Company," "We," "Us," or "Our" refers exclusively to Silvra Gold Silver Digital Pvt Ltd, a company incorporated under the Companies Act, 2013 (CIN: U47733TS2025PTC207772). Our registered office is located at VSS NADADEEP, Flat No. 304, Kompally, Hyderabad, Telangana - 500067. "Platform" collectively refers to the Silvra mobile application and the official website accessible at https://www.silvras.com/, including all subdomains, tools, and application programming interfaces (APIs) provided to facilitate precious metal trading and tracking.

"Digital Gold/Silver" represents electronically recorded ownership interests in physical gold (typically 24K purity) or silver (typically 99.9% purity) held in fractional or bulk quantities. These assets are stored in secure, third-party vault facilities managed by our institutional partners. "Transaction" encompasses every buy instruction, sell order, delivery request, or portfolio adjustment executed through our digital interface. "Applicable Laws" includes the entirety of Indian statutes, including but not limited to the Information Technology Act, 2000, Consumer Protection Act, 2019, and directives from the RBI and SEBI, as they apply to electronic marketplaces and fintech platforms.

2. ELIGIBILITY CRITERIA

To access and utilise the Silvra Platform, you must be a minimum of 18 years of age and hold the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. This ensures that all transactions are legally enforceable and that the User fully understands the financial implications of precious metal trading. We do not knowingly permit use of the platform by minors, and any account found to be operated by an individual under the age of 18 will be subject to immediate termination and data removal.

Furthermore, you must be a resident of India or a Non-Resident Indian (NRI) who is permitted under the Foreign Exchange Management Act (FEMA) and subsequent RBI guidelines to invest in digital assets or precious metals within the Indian territory. Users must confirm that their use of our technology does not violate any local laws, court orders, or institutional bans in their specific jurisdiction. Silvra reserves the absolute right to refuse registration or deactivate any account if we find that the eligibility criteria are not met or if a User's status changes at any point during their engagement with the platform.

3. NATURE OF SERVICES PROVIDED

Silvra operates as a advanced technology-driven digital marketplace designed to simplify access to precious metals. Our services include the real-time purchase and sale of Digital Gold (24K) and Digital Silver (99.9%), providing users with a fractional ownership model that allows for micro-investments starting as low as ₹10. We offer automated investment features, such as UPI Autopay, to encourage systematic accumulation of wealth over time. The platform also includes a robust portfolio tracking system that provides live valuations based on global market sentiments and domestic bullion rates.

It is critical to note that Silvra functions solely as a technology facilitator and marketplace operator. We are not a bank, NBFC, or a registered investment advisor. We do not hold physical bullion ourselves; instead, we partner with industry leaders like MMTC-PAMP, Augmont, and Sequel Vaults to handle all storage, insurance, and purity certifications. Our role is to provide the digital infrastructure that connects you to these institutional refiners and vault operators. Consequently, all physical delivery requests are fulfilled by our partners, and Silvra acts as the interface for monitoring the logistics and status of such requests.

4. ACCOUNT REGISTRATION AND SECURITY

Creating an account on Silvra requires the submission of a valid, Indian mobile number which undergoes verification via a One-Time Password (OTP). Users are responsible for providing current and truthful personal information, including their legal name as per government records. Maintaining the accuracy of these details is paramount, as future KYC processes and fund withdrawals depend entirely on the consistency of the data provided during registration. Any discrepancies found during later verification stages may lead to a temporary freeze on account disbursements.

Security of the account rests primarily with the User. You are strictly prohibited from sharing your login credentials, OTPs, or access tokens with any third party, including family members or colleagues. Silvra will never ask for your password or financial PIN via email or phone call. In the event of suspected unauthorised access or a lost mobile device, you must notify our security team immediately at info@silvras.com to prevent financial loss. We employ multi-factor authentication and session monitoring but cannot be held liable for losses resulting from user-side negligence in safeguarding device access or login credentials.

5. KYC COMPLIANCE AND AML REGULATIONS

To maintain the highest standards of financial integrity and comply with the Prevention of Money Laundering Act (PMLA), all users must complete the mandatory Know Your Customer (KYC) verification. This process typically involves submitting a PAN card and an Aadhaar-linked verification, but may extend to other government-issued photo IDs and liveness checks (selfies or video). No buy or sell transaction can be fully processed, and no physical delivery can be initiated, until our compliance team or automated verification partners have successfully cleared the User's KYC status.

Silvra treats Anti-Money Laundering (AML) compliance as a core operational requirement. We monitor transaction patterns to detect anomalies, including large, sudden inflows or suspicious velocity of trades. We reserve the right to request additional documentation regarding the source of funds or the nature of a User's profession if a transaction triggers our internal risk thresholds. Failure to cooperate with these compliance requests or submitting falsified documents will result in an immediate report to the Financial Intelligence Unit (FIU-IND) and the permanent termination of the User's access to the Platform.

6. TRANSACTIONAL TERMS AND ASSET BACKING

Every milligram of Digital Gold or Silver you purchase on Silvra is 100% backed by physical 24K gold or 99.9% silver. These assets are held in institutional-grade, high-security vaults provided by partners such as Sequel Vaults and MMTC-PAMP. These vaults are fully insured against theft, fire, and natural disasters, ensuring your digital ownership remains safe even in extreme external circumstances. Regular, independent audits are conducted by reputable third-party firms to verify that the physical holdings in the vault exactly match the digital credits issued to users on the platform.

Transactions on the platform are executed at live market prices displayed at the time of the order. These prices are sensitive to global fluctuations and can change within seconds. Once a Buy or Sell transaction is confirmed by our system and the payment gateway, it is considered final and legally binding. There are no "cooling-off" periods or cancellation options because the underlying metal is allocated or sold back into the institutional liquidity pool in real-time. Any claim of a technical error during a transaction must be brought to our attention within 48 hours for investigation, after which the transaction record is deemed absolute.

7. PRICING DYNAMICS AND PAYMENT SETTLEMENT

The pricing found on Silvra is derived from international bullion markets and adjusted for Indian currency values and domestic demand-supply factors. We strive to provide the most competitive buy-sell spread in the industry, but users must acknowledge that the price at which you buy will always be different from the price at which you can sell back to us due to transactional overheads, GST, and custodial fees. Pricing is presented inclusive of GST (Goods and Service Tax) where applicable, and a detailed tax invoice is generated for every transaction and stored in your profile's document vault.

We accept multiple payment modes, including UPI (Unified Payments Interface), Net Banking, and Bank transfers. All payments are processed through RBI-authorised payment aggregators like Razorpay. Silvra does not store your credit card or bank login details, relying on the secure, tokenised environments provided by our payment partners. In the event of a payment deduction where the asset is not credited to your account (a "failed success"), our system initiates an automated reconciliation. Refunds for such failed transactions are processed back to the original source within 3-7 business days, depending on your bank's settlement cycle.

8. SELLING HOLDINGS AND FUND REDEMPTION

Users can choose to liquidate or "Sell" their holdings at the prevailing market rates shown on the platform. The proceeds from these sales are credited only to the bank account that has been successfully verified during your KYC or registration process. To prevent fraud, we do not allow disbursements to third-party bank accounts or accounts not in the User's name. Disbursement timelines normally range from a few minutes for small amounts via IMPS to 24-48 hours for larger redemptions via NEFT/RTGS, excluding bank holidays.

It is the User's responsibility to account for any personal income tax or capital gains tax arising from the profitable sale of their digital assets. While Silvra provides a complete downloadable transaction history for your tax filings, we do not provide tax advisory services. We recommend consulting a qualified chartered accountant to understand how digital precious metal gains are treated under the current Indian Income Tax laws for your specific bracket.

9. PHYSICAL REDEMPTION AND DELIVERY LOGISTICS

One of the premium features of Silvra is the ability to convert your digital holdings into physical coins, bars, or jewellery. This process involves selecting an available product from our delivery catalogue, which corresponds to the weight of your digital holdings plus any applicable "making charges" and delivery fees. Once a delivery request is placed, the corresponding digital balance is "burnt" or deducted from your account, and the physical product is meticulously packaged in tamper-evident containers and dispatched from the partner vault facility.

Delivery is carried out by specialised logistics partners who handle precious cargo with full insurance coverage until the moment of handover. It is mandatory for the User to provide an accurate, serviceable pin code and have a valid government-issued ID ready at the time of delivery for verification by the courier personnel. Once the tamper-evident seal is broken by the User, the Company is no longer responsible for any damage or weight discrepancies unless reported with a clear unboxing video within 24 hours of receipt. We do not deliver to PO boxes or international addresses.

10. MARKET RISKS AND DISCLAIMERS

Investing in gold and silver, whether in digital or physical forms, involves substantial market risk. Prices are highly volatile and can be influenced by international central bank policies, currency devaluations, geopolitical conflicts, and changes in global mining supplies. Buying digital gold should not be seen as a "guaranteed" profit venture. Values can go down as well as up. Silvra provides no guarantee of profit and is not liable for any financial loss incurred by the User due to market price movements or bad timing of transactions.

Furthermore, as a technology provider, we do not provide investment advice or "market calls." Any informational content, market news, or historical price charts found on our blog or platform are for educational purposes only and should not be construed as a directive to buy or sell. Users are encouraged to perform their own due diligence or consult with a SEBI-registered Investment Advisor before committing large sums of capital to precious metals. Your use of the platform and investment decisions are made at your own discretion and risk.

11. INTEGRATION WITH THIRD-PARTY SERVICES

To offer a seamless fintech experience, Silvra relies on several third-party integrations, including but not limited to, AWS for cloud hosting, Razorpay for payment processing, and DigiLocker or other e-KYC providers for identity verification. While we choose our partners based on rigorous security and uptime standards, Silvra is not directly responsible for outages, service interruptions, or data breaches that originate within these third-party systems. Your interactions with these integrated services may be subject to their own respective terms of service and privacy policies.

Specifically, our custody and vaulting partners (MMTC-PAMP and Augmont) operate under their own legal frameworks for bullion storage. Silvra acting as your agent or platform interface ensures that your instructions are relayed to these partners accurately. Any failure in the refiners' or vault operators' ability to fulfill their physical backing promise is governed by the underlying contracts between Silvra and these partners, and we will work on your behalf to resolve any such institutional discrepancies to the best of our legal abilities.

12. CODE OF CONDUCT AND PROHIBITED USES

Users are strictly prohibited from using the Silvra platform for any activity that violates Indian law. This includes using the platform to launder money, hide income from tax authorities, or facilitate the financing of illegal activities. You may not attempt to "scam" or "hack" our systems, introduce viruses, or use automated scripts (bots) to manipulate pricing or gain an unfair advantage in trading or referral programs. Using the platform to transmit offensive content or harrass our support staff is also grounds for immediate account suspension.

Furthermore, you must not create multiple accounts using different mobile numbers to claim "new user" rewards or referral bonuses. Such "Sybil attacks" or duplicate profiles will be flagged by our fraud detection engines, leading to the permanent banning of the User and the freezing of any digital metal holdings tied to those accounts. We reserve the right to seek legal damages for any cyberattacks or fraudulent attempts that compromise the platform's integrity or negatively impact other users.

13. SUSPENSION, TERMINATION AND CLOSURE

Silvra reserves the right to suspend or terminate any account without prior notice if we have reasonable grounds to believe that a User has violated any part of these Terms, is involved in suspicious financial activity, or if we are directed to do so by a government agency such as the RBI or local police. In cases where the breach is minor, we may provide a "cure period" for the User to provide an explanation or correction. However, for serious offenses like fraud or money laundering, the termination will be permanent and final.

If you wish to close your account voluntarily, you must first sell or redeem all your digital metal holdings. Once the portfolio balance is zero and all pending transactions are settled, you can request account deletion via the app settings or by emailing support. Please note that even after account closure, Silvra is legally required to retain your transaction records and identity documents for a minimum of 5-10 years to satisfy AML (Anti-Money Laundering) audit requirements from government regulators.

14. INTELLECTUAL PROPERTY RIGHTS

The Silvra brand, logo, application code, website design, and all textual and visual content are the exclusive intellectual property of Silvra Gold Silver Digital Pvt Ltd. You are granted a limited, personal, non-transferable licence to use the platform solely for its intended purpose of precious metal trading. You are strictly prohibited from copying, reverse engineering, or scraping any part of our platform for competitive use or data mining without our express written consent.

Any feedback, suggestions, or ideas you provide to us regarding the platform automatically become the property of the Company. We are free to use these suggestions for product improvement without any obligation to provide compensation or credit to the User who suggested them. Using our trademarks or brand names for unauthorized promotional activities is a violation of Intellectual Property law and will be met with legal action.

15. FORCE MAJEURE AND SYSTEM FAILURES

Silvra shall not be held liable for any failure to perform its obligations if such failure is caused by an "Act of God" or "Force Majeure" event. This includes natural disasters, pandemics, war, civil unrest, nationwide internet outages, or changes in government policy that make the service illegal or impossible to run temporarily. In such events, we will make every effort to restore service as quickly as possible once the situation stabilizes.

Additionally, while we maintain a 99.9% uptime target, occasional technical glitches, maintenance windows, or disruptions at our payment gateway partners may occur. During these brief windows, trading may be disabled. Silvra is not responsible for any "notional loss" (profits you would have made if you could have traded during the outage) or any inconvenience caused by scheduled or unscheduled technical downtime.

16. INDEMNIFICATION AND USER LIABILITY

You agree to indemnify and hold harmless Silvra Gold Silver Digital Pvt Ltd, its directors, and its employees from any legal claims, losses, or costs (including lawyer fees) resulting from your misuse of the platform, violation of these terms, or any illegal activity committed under your account profile. This means if your actions cause a third party to sue us, or cause a government regulator to fine us, you will be financially responsible for covering those costs.

This indemnification remains in effect even after you stop using the Silvra platform or close your account. It covers all aspects of your engagement, from the information provided during registration to the source of the funds used for precious metal purchases. By using Silvra, you acknowledge that you are taking full responsibility for your actions within our digital ecosystem.

17. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed exclusively by the laws of the Republic of India. In the event of a dispute, our primary goal is to reach an amicable settlement through our customer support and grievance channels. If a resolution is not achieved within 30 days of the dispute being raised, the matter shall be referred to binding arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996.

Subject to the arbitration clause, the courts in Hyderabad shall have the sole and exclusive jurisdiction over any legal proceedings arising from your use of the platform. By accepting these terms, you waive your right to bring legal action in any other city or region. This ensures a consistent and fair legal environment for both the Company and the User.

18. MODIFICATIONS TO TERMS

The fintech landscape is constantly evolving, and as a result, Silvra reserves the right to modify these terms at any time. We will provide notice of significant changes via email or in-app alerts, but it is also the User's responsibility to periodically review this page for updates. Your continued use of the platform following the publication of changes signifies your acceptance of the updated terms. If you find any new term unacceptable, you must stop using the services immediately.

20. GRIEVANCE REDRESSAL MECHANISM

In accordance with the Information Technology Act and Consumer Protection Rules, Silvra has designated a Grievance Officer to handle escalated complaints. If your query is not resolved by our standard support team, you can reach out directly to the officer listed below. We are committed to acknowledging your grievance within 48 hours and providing a resolution paths within 30 days.

22. CONTACT US

For any general queries regarding these terms, or to learn more about our services and institutional partners, please feel free to reach out to our corporate communications team. We aim to respond to all inquiries within two business days.

By continuing to use the Silvra Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.